11th March 2014
By the end of 2013, we implemented a Customer Satisfaction Survey to better assess our customers’ needs.
We obtained a satisfacton level of 97% according to the NPS Score methodology used by the independent company who conducted the survey. We are proud of these results which highlight our commitment to off er a high quality service based on three fundamental principles also mirrored in the results:
> Professionalism and competence of our sta ff
> Customer assistance and Availability to respond to customers’ needs
> Timely Service Delivery